✨ What was always in your home. Now in beautiful tins. 🌿

Shipping policy

Effective Date: 10/07/2026

1. Shipping Methods

We offer multiple shipping options during checkout, including standard and express shipping. You can choose the method that works best for you, and the cost will be displayed before you complete your purchase.

2. Shipping Costs

Shipping costs depend on:

  • Your delivery location
  • Order weight and size
  • Shipping method selected

All costs are shown clearly during checkout and include applicable GST.

3. Order Processing

After you place an order:

  • We process it within 2-5 business days
  • You'll receive an email with tracking information
  • Your order will be handed to our shipping carrier

During busy seasons, processing may take up to 7 business days.

4. Delivery Timeline

Standard Shipping: 5-10 business days (within India) Express Shipping: 3-5 business days (within India)

These are estimates from the dispatch date. Actual delivery depends on:

  • Your location
  • Weather conditions
  • Carrier schedules
  • Holidays

We do not guarantee specific delivery dates. Delays beyond these timeframes do not qualify for refunds.

5. Tracking Your Order

Once shipped, you'll receive:

  • A tracking number via email
  • Carrier name and details
  • A link to track your package

You can monitor delivery progress using this tracking number.

6. Getting Your Order

Please ensure someone is available to receive your package. If it's left in an accessible area without signature, we're not responsible for loss or theft after delivery.

If your package requires a signature, the carrier will attempt delivery during business hours.

7. Checking Your Address

Before confirming checkout, verify your address is:

  • Complete and accurate
  • Current and correct
  • Readable with clear instructions for delivery

If the address is incorrect and the package can't be delivered, you'll pay for re-shipping to the correct address.

8. What Happens If Package Arrives Damaged

If your package arrives damaged:

  1. Report within 48 hours of delivery
  2. Email us photos at info@gsragrotraders.com
  3. Include your order number

We'll either replace or refund the damaged product.

9. If Your Package Doesn't Arrive

If your order doesn't arrive within 30 days of the estimated delivery date:

  1. Contact us with your order and tracking number
  2. We'll investigate with the carrier
  3. If the package can't be found, we'll reship or refund (your choice)

No additional shipping charge for replacement shipments.

10. International Shipping

If available, international orders are subject to:

  • Customs duties and taxes
  • Import regulations of your country
  • Customs clearance delays

You're responsible for paying any customs fees—these are not included in shipping costs. We're not responsible for customs-related delays.

11. Shipping Address Tips

For smooth delivery:

  • Include full name and valid phone number
  • Provide street address clearly
  • Add apartment/unit number if applicable
  • Include gate/access codes for gated communities
  • Specify any delivery instructions

12. Returns Shipping

If you need to return a product:

  • We provide return instructions
  • We pay for return shipping
  • You don't pay anything to send it back

See our Return and Refund Policy for details.

13. Holiday and Weather Impact

During holidays, bad weather, or natural events, shipping may be delayed. We're not responsible for delays caused by:

  • Bad weather
  • Natural disasters
  • Carrier delays
  • Traffic or road closures
  • Public holidays

14. Our Shipping Carriers

We use trusted third-party carriers to ship your orders. Once your package is with them, they're responsible for delivery. We'll help you investigate any carrier-related issues.

15. Risk During Shipping

Once your order is handed to the carrier, it's their responsibility. We're not liable for loss or damage during transit unless it results from our packaging error.

16. Contact Us About Shipping

Have shipping questions or issues? Reach out:

Email: info@gsragrotraders.com

Mailing Address: Sendriya Life 18-19-70/6, Kushal Nagar Siddipet, Telangana 502103 India

Response time: 2 business days

Include your order number and tracking number (if available) when contacting us.

17. Shipping Policy Changes

We may update this policy at any time. Changes take effect immediately on sendriya.life. Your continued use means you accept the updated policy.

Last updated: 10/07/2026