Contact information
CONTACT US
We're here to help. Reach out anytime with questions, feedback, or concerns.
EMAIL (Fastest Way to Reach Us)
Email: info@gsragrotraders.com
Response time: 2 business days
Use email for:
- Order questions and tracking
- Return and refund inquiries
- Product questions
- Website issues
- Feedback and suggestions
- General customer service
MAILING ADDRESS
For physical mail or package returns:
Sendriya Life 18-19-70/6, Kushal Nagar Siddipet, Telangana 502103 India
Allow 10-15 business days for mail delivery.
BUSINESS HOURS
Monday to Friday: 9:00 AM to 6:00 PM IST Closed on weekends and public holidays
Emails received outside business hours will be answered on the next business day.
WHAT TO INCLUDE IN YOUR EMAIL
To help us respond quickly, please include:
- Your full name
- Order number (if about an order)
- Clear subject line
- Detailed description of your question or issue
- Photos (if applicable)
- Phone number (optional but helpful)
INQUIRY TYPES AND RESPONSE TIMES
| Question Type | Response Time |
|---|---|
| General questions | 2 business days |
| Urgent (damaged product) | 1 business day |
| Order tracking | 2 business days |
| Returns and refunds | 2 business days |
| Payment issues | 2 business days |
| Privacy questions | 10 business days |
| Business inquiries | 5-7 business days |
FREQUENTLY CONTACTED FOR:
Order Status Email your order number to track your package. You should have received a tracking link when your order shipped.
Returns and Refunds See our Return and Refund Policy for details. Email us within 14 days of delivery to start a return.
Product Questions Ask about ingredients, usage, storage, or recommendations. We're happy to help you find the right product.
Website Issues Having trouble placing an order or accessing your account? Let us know the details and we'll fix it.
Feedback Love our products or have suggestions? We'd love to hear from you.
Partnerships Interested in wholesale, affiliate programs, or collaborations? Send us your proposal.
WHAT WE DON'T HANDLE VIA EMAIL
❌ Security issues – use a secure method instead of email
❌ Credit card numbers – never include in email
❌ Passwords – never share via email
❌ Emergency situations – call emergency services if needed
SECURITY
For your protection:
- Don't include credit card or banking details in email
- Don't share passwords or account credentials
- Use secure communication for sensitive information
ESCALATION
If you're not satisfied with our response:
- Reply to the email with "Escalation Request" in the subject line
- Explain why you'd like escalation
- We'll review and get back to you within 3 business days
LEGAL NOTICES
For formal legal matters, see our Legal Notice section or send correspondence marked "LEGAL NOTICE" to the mailing address above.
FEEDBACK
We genuinely want to improve. Tell us:
- What you loved
- What we can improve
- Any issues you experienced
- Product suggestions
All feedback is appreciated.
CONNECT WITH US
Sendriya Life Making wellness simple. Making quality trustworthy.
We typically respond within 2 business days. Thank you for choosing Sendriya Life!
Last updated: 10/07/2026
